FAQ

Your questions, answered

Everything you might wonder about WALO — short and straight.

What can WALO do?

Can WALO answer my customers for me?

Yes. Customers text your WhatsApp, WALO replies instantly — 24/7 — in their language, quotes your real prices, and moves them toward booking. You get the lead either way.

Can I email my customers?

Yes — two ways. WALO auto-drafts a reply the moment a lead emails you, and you can send full email campaigns to your whole list from the builder (paste/upload a list, compose with images + text, send).

Can WALO auto-respond to my Yelp reviews?

It drafts them instantly — but honest truth: Yelp blocks bots from auto-posting review responses (that's Yelp's rule, not a WALO limit — no tool can truly auto-post there). So WALO writes you the perfect reply in seconds; you paste it. Same for Google reviews.

Can it track where I rank on Google?

Yes — free. Connect Google Search Console and WALO tracks your real position for any keyword, and texts you when you climb, drop, or pass a competitor. Daily summary optional.

Can it check my SEO?

Yes. Run SEO Pro on any site — a full graded report with copy-paste fixes (title, meta, schema, robots) and a Local NAP check. Text seo yoursite.com or use the web tool.

Can it help me make content / videos?

Yes for the writing — hooks, scripts, captions, titles, hashtags, on demand. The actual video you make in your editor (like Higgs or Clipchamp); WALO can then post it to your YouTube for you.

Can I pull up my quotes and invoices?

Yes — if you use Service Pricer, text quotes or invoices and WALO shows your recent ones with links to view, resend, or edit. You can also send any quote/invoice to a customer over WhatsApp in one tap.

Can it set reminders for me?

Yes. Text remind me call Maria at 3pm and WALO texts you when it's time. Nothing slips.

Can it connect to my other apps?

Yes. WALO fires webhooks, so it bridges into Zapier and 6,000+ apps — plus built-in tools for SEO, campaigns, rank tracking, and content.

Can it book appointments?

Yes. The assistant walks a customer toward a time and captures the booking, then texts you the details so nothing gets missed.

Can customers pay through it?

Yes — paired with your payment setup (Service Pricer quotes/invoices or Covey), a customer can get the quote or invoice over WhatsApp and pay from the link.

Can it text customers order updates automatically?

Yes — "order confirmed," "it's ready," etc. can fire automatically. (Proactive texts use pre-approved WhatsApp message templates, which is a one-time setup step.)

Can it handle customers who speak Spanish, Filipino, or Thai?

Yes — it detects the language they write in and replies in it, automatically. No setting to flip.

Can it get my site on Google?

It helps. WALO submits your pages through IndexNow and shows you exactly what to do in Google Search Console. It gets you index-ready fast; Google's own approval is still Google's.

The basics

What is WALO?

WALO turns WhatsApp into a 24/7 assistant for your business — it answers customers, quotes your real prices, catches every lead, runs local SEO + rank checks, sends email campaigns, and more. No new app to learn.

Do I need to install anything?

No. WALO runs on the WhatsApp you already use. There's an optional web dashboard, but nothing to download.

Is WALO free?

The core runs on free infrastructure and the first week is free. The AI brain, SEO checks, and content tools cost you nothing to run — only advanced add-ons (like some rank data or premium voice) have a small cost.

Do my customers need WhatsApp?

To chat with the assistant, yes — and WhatsApp is on nearly every phone. You can also reach customers by email campaigns and text, which need nothing on their end.

What languages does it speak?

WALO replies in whatever language the customer writes in — English, Spanish, Filipino, Thai, and more — automatically.

Will it ever make up an answer or a price?

No. WALO only quotes prices you've given it, and if it can't verify something it says so instead of guessing. Honesty is built in.

Is my data safe?

Yes — your login uses secure, encrypted sessions, and your customer data stays yours.

Can WALO connect to my other tools?

Yes. It fires webhooks (so it bridges into Zapier and 6,000+ apps) and has built-in tools for SEO, campaigns, rank tracking, and content.

How do I get started?

Tap Get Started, drop your name and WhatsApp number, and we'll set WALO up on your phone — usually the same day.

Setup, pricing & how it works

How does WALO know my prices?

You give them once — text them in plain English or drop your price list. From then on WALO quotes those exact numbers. It never invents a price; if a customer asks about something not on your list, it says it'll confirm rather than guessing.

Does it use my own phone number?

It runs on a WhatsApp Business number for your shop. Customers text that; you can watch and jump in anytime. Your personal number stays private.

How is this different from ChatGPT?

ChatGPT is a blank chatbot. WALO is wired to your business — your prices, your leads, your SEO, your customers — living on WhatsApp, taking real actions (booking, quoting, emailing, posting), and it refuses to make things up.

Does it charge per message or per email?

No per-message fees eating your margin — the assistant + content + SEO run on free-tier infrastructure. Only heavy add-ons (some rank data, premium voice) carry a small cost.

What AI powers it?

A fast, free large-language-model brain (Llama-class), with a fallback so it never goes dark. You don't manage any of it — it just works.

Can I turn features on or off?

Yes. Use what you want — just the customer assistant, or add SEO, campaigns, rank tracking, content. It's modular.

How long does setup take?

Usually same day. Drop your name + WhatsApp number and we get you running fast — no install, no dashboard to learn.

Is there a contract?

Start free, no lock-in. First week's on us so you can see it work before anything.

Can more than one business use WALO?

Yes — it's built multi-business from the ground up. Each shop gets its own assistant, prices, and list, kept separate.

For creators

Can WALO help me make content for Instagram, YouTube, or TikTok?

Yes. Text a topic and get scroll-stopping hooks, a full script, a caption, titles, and hashtags in seconds — a whole content plan, ready to shoot.

Does WALO make the actual video?

Honest answer: no — you make the video in your editor (Higgs, Clipchamp, CapCut). WALO does the writing (script, hooks, captions) and can post the finished video to YouTube for you. It won't pretend to render video it can't.

Can it post to my YouTube channel?

Yes — connect your channel once, then WALO uploads your finished video (private by default so you review, or straight to public).

Can it turn one idea into posts for every platform?

Yes. One idea → an Instagram Reel hook, a YouTube title + angle, and a TikTok opener — repurposed automatically.

Can it write in my voice / style?

Yes. Tell it your vibe — funny, calm, hype, spiritual — and it matches your tone.

Help & common issues

What if WALO gives a wrong answer?

It won't invent a price or a fact — that's built in. If a reply's off, correct it and it uses your setup going forward. You can jump into any customer chat yourself, anytime.

My WhatsApp isn't sending to customers — why?

Almost always it's the one-time Meta Business Verification step for sending on your own number. We walk you through it; until then you can run on a shared number.

I'm not seeing my Google rank data.

Two things: your site has to be a verified property in Search Console, and Google only has data for keywords your site already gets shown for. New sites show nothing until they start ranking.

My campaign emails went to spam.

Verify your own sending domain for best delivery (we help). Sends are capped early on to protect your reputation.

Can I talk to a real human?

Yes — email [email protected]. Real people, not a phone maze.

How do I pause or turn a feature off?

Everything's modular — toggle any feature, or pause anytime. No lock-in.

Coming soon (not yet — being straight)

Fully automatic video creation

Right now WALO writes your content and posts it — you make the video in your editor. Full auto-generation is on the roadmap, not live.

Auto-posting to Instagram & TikTok

WhatsApp and YouTube work today. Instagram/Facebook run through Meta (same approval lane as WhatsApp) and TikTok's API is coming — not yet.

Voice AI phone receptionist

Planned — an AI that answers your calls in a real voice, quotes prices, and books. Being built, not live yet.

One-tap self-serve setup

For now we set you up (fast, usually same day). Fully self-serve onboarding is coming.

Auto-posting Yelp / Google review replies

Those platforms block bots from posting replies — so no tool truly auto-posts there. WALO drafts the perfect reply instantly; you paste it.

Still got a question?

Get set up and just ask WALO directly — it answers 24/7.

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